One of the most powerful ways to exceed a client's expectations is to be more careful about setting them. Yes, the marketing and business development process is an important part of this, but the key goal at this stage in the process is really to get the client in the [More]
Ever feel slighted, ignored, disenfranchised, "sold to", taken for granted, or just plain commoditized? For many prospects, these feelings are what prevent a sale from taking place. They prevent repeat sales, prevent referrals, and encourage negative word-of-mouth. Clearly, great customer service - supported by great training and great management - [More]
Ask any mountain climber - the surest way to the top of the peak is a very simple recipe: put one foot in front of the other. And then do it again. This very simple formula is no different for those looking in advancing their professional success. Education: Most of [More]
Is there one person at your workplace who everyone knows can solve just about any problem? Is there one person that your manager goes to when they need to get something done? This person has a title: the Go-to Guy. It doesn't matter the task - big, small, clerical, managerial, [More]
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