Randall’s weekly perspective, rants, provocative questions, innovative models and responses to current thinking.
More often than not, it's the former, and for some very practical reasons. FAQs are a cheap way to improve customer service, reduce the cost of customer service infrastructure, and build a self-service mindset. Unfortunately, if looked at through this lens, the opportunity to use FAQs for marketing and sales [More]
Why is that, and what can you do about it? Building a business lives at the intersection of "You asking" and "Their needing." It doesn't live at the intersection of "I'm an expert" and "I'll just wait around". Looking to capitalize on your knowledge? Here are five ideas that can [More]
Are you in sales, or are you in education? Yes, if you're reading this you may think that you are in neither. You may identify yourself as a lawyer, consultant, accountant, CEO, entrepreneur, financial advisor, or a million other "jobs". But you are absolutely in sales – even if you [More]
Where does disruption come from? Here are eight specific places: Clients who decide to bring it in-house… Clients who decide to productize their process… Suppliers who go Direct-to-Consumer (eg "Disintermediation") Software service providers... Out-of-geography provider… Lower cost substitute products... New intellectual property (obsolescence or new innovation)... LinkedIn and Social Media [More]
One of the most powerful ways to exceed a client's expectations is to be more careful about setting them. Yes, the marketing and business development process is an important part of this, but the key goal at this stage in the process is really to get the client in the [More]
Consider these 15 different "mistakes". While some may seem like common sense, too often, the details are either glossed over by over-enthusiastic salespeople or over-eager consultants. No plan: investments are made in a disconnected, usually suboptimal fashion. It is very hard to align strategy with a "let's do it organically" [More]
Unfortunately, this type of change is not without some work. Consider the following: The machinery of your organization, from marketing, to sales, to finance, to operations are tuned into your legacy model. The operative question will always be how must each of these change in a SaaS business? The people [More]
The real question is how can you be sure that your landing page converts as best as it can. And the answer is a staple of every digital marketer – the A/B test. Yet what does this really mean? And are there aspects of a simple A/B test that we [More]
Even from the early days of the web – think 1994 – marketers knew that a brochure website was not helpful. When I put KPMG online in that year, I came up with "Tax Tip of the Day": give us your email address, and we'll send you a tax tip [More]
But there is also a difference between the platforms, and that is in WHY we use one over the other. Facebook is for peeping Toms, and TikTok is for crackheads. Yes, you read that right. Facebook allows people to stalk our friends, friends of friends, and sometimes anyone, and those [More]
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Randall is a perceptive, highly innovative thinker with an acute awareness of the fundamental principles of business and a sincere curiosity in the promise of technology and how it can improve the human condition.
A top number one communicator and visionary with excellent skills and technical knowledge. I can recommend Randall without reservation.
Randall is a strategic thinker, analytical, and personal. He possesses intellectual muscle, a commitment to optimum outcomes and high integrity - I highly recommend him. Randall is first class!